Apr 17, 2018 Off Comments in Laser Cutting by

When your public moniker is “Staying on the cutting edge of technology,” you’ve set a bar for yourself. Thomas Paquin set that bar when he founded Laser Specialists, Inc. (LSI) in 1986. Paquin’s untimely death in 1993 left void in the company. In 2004, Nick and Jon Paquin were able to metaphorically step into their Father’s boots as president and vice president of LSI. The Paquin brothers were also determined to carry on their Father’s legacy of being on the cutting edge of technology.

Laser Specialists is widely regarded for precision sheet-and stamped sheet metal fabrication and cutting. Based in Fraser, Michigan USA (near Detroit), they serve a myriad of industries including automotive, aerospace, defense, construction, energy and appliance.

“We took control of Laser Specialists in 2004,” says Nick Paquin, president of LSI. “Along with my brothers Jon and Tom, we all stepped in really with no experience and tried to make something of it. Working with our employees, we saw the need for investment in the company to get it on the cutting edge of technology. So, we did everything we could to invest in new equipment and try to make a name for ourselves. A lot of that was adding capability with fiber-based three-dimensional six axis Prima laser systems.”

Raising the Bar

Hungry to improve LSI’s market position and profitability, the LSI team leveraged customer feedback for insight.

“We’re constantly asking our customers ‘How can we better serve your needs? What else can we provide that would be beneficial to your experience with us?’” says Jon Paquin, vice president, LSI. “Inspection came up quite a bit.”

“Historically, our process would entail a customer sending us math data and a stamping. We cut the stamping to their math data and then we send it back to our customer. The customer then inspects the part and marks it up for cutting edits. We would take it back, make the edits, upload the program, cut a new sample and send that sample to the customer. We would go back and forth several times until eventually, we had the approval of run.”

This was a process that could take weeks.

“We’re talking about one part that could, potentially, go back and forth 20 times before it’s bought off,” reveals Nick. “Typically, we’re looking at five to fifteen back-and-forth trips to get an inspection performed, and laser time is very valuable. If you have that fixture sitting on the cutting table while waiting for approval, you aren’t cutting parts. The whole time you’re not cutting parts you’re not making money. And at the same time, we’re tying up the customer’s inspection department.”

The Paquins decided to look for a better way to satisfy their inspection needs.

Read more: Cleveland Ohio Laser Cutting: Laser Specialists Armed With Cutting Edge Technology